Independent Investigations

At the beginning of an investigation, we work with you to establish the scope and terms of reference.

Depending on the nature of the investigation, the process may involve reviewing relevant documentation and records, conducting interviews, considering policies and procedures, examining available evidence and establishing a clear chronology of events. Evidence is considered objectively, with findings based on the information available rather than assumptions.

Once the investigation has been completed, you will receive a clear and comprehensive independent investigation report setting out the evidence considered, findings and conclusions.

Where appropriate and within the agreed scope, the report may also identify areas of learning or recommendations for improvement.

There are circumstances where asking someone within your own organisation to investigate may create actual or perceived conflicts of interest.

Commissioning an external investigator can provide greater independence and objectivity. It can also give senior leaders and providers additional assurance that concerns have been examined thoroughly and fairly.

An independent investigation can also support effective governance and demonstrate to Ofsted that serious concerns are being taken seriously and appropriately scrutinised.

An effective investigation should do more than establish what happened.

Where concerns highlight weaknesses in practice, management oversight, safeguarding arrangements or organisational systems, it is important that providers understand the learning and take appropriate action.

Helping Hands Care and Consultancy takes a constructive and evidence-led approach, helping providers understand the circumstances surrounding an incident or concern and identify opportunities to strengthen practice.

Where further support is required following an investigation, our wider children’s social care consultancy services can assist with areas such as safeguarding, quality assurance, policies and procedures, management oversight and Ofsted readiness.